Service Captain

1. Operations Management & Store Standards

Appearance Standards: Strictly maintain professional appearance, uniform compliance, and personal hygiene for both self and team members during shifts.

Shift Management:
- Follow opening and closing shift procedures accurately; assign tasks and arrange working areas for staff before store opening hours.
- Monitor work schedules and proactively report serious incidents affecting operations to management for timely resolution.
- Fully respect and comply with all company policies, operational procedures, and brand standards.

Revenue & Asset Management:
- Supervise invoicing and ensure accurate payment processing.
- Manage store facilities and equipment; monitor inventory levels to ensure sufficient stock availability throughout the shift.
- Visual Merchandising & Communication: Oversee store setup and decoration to ensure alignment with current themes, promotions, and campaigns.

2. Service Quality & Customer Management
Maintaining Standards: Take primary responsibility for maintaining product quality and enhancing customer satisfaction at the store.
Customer Experience: Ensure the team consistently delivers courteous, friendly, and proactive customer service.
Complaint Handling: Receive, resolve, and promptly report customer complaints or feedback (including minor issues) to the Supervisor for timely corrective actions.

3. Team Coordination & Training:
Shift Briefing: Lead daily shift briefings in the absence of the Supervisor to update information and assign tasks.
Internal Communication: Communicate instructions from management to staff accurately and clearly, minimizing misunderstandings and closely following up on related matters.
Staff Training: Responsible for coaching, guiding, and training new employees on operational procedures and service standards.
Role Model: Maintain a positive mindset, foster a healthy working environment, and serve as a role model for team members.

4. Cross-functional Coordination:
Maintenance Department:
Proactively submit maintenance requests and coordinate repair or maintenance activities to ensure equipment operates effectively.
Supply Chain Department:
Coordinate in monitoring incoming goods to ensure adequate quantity and quality standards.

5. Other Duties:
Perform other tasks as assigned by the Line Manager.

- Competitive income: Base salary + Meal allowance.
- Overtime salary coefficient applied for public holidays and Tet holidays.
- Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with regulations.
- 12 annual leave days per year.
- Exclusive employee discounts and internal benefits.
- Annual salary review based on performance, attendance, and working attitude.

1. Education: Graduated from Intermediate College or College level (preferred majors: Restaurant, Hospitality, or Tourism).
2. Experience: From 6 months to 1 year of experience in a similar position within the F&B industry.
3. Language: Basic English communication skills.
4. Computer Skills: Proficient in MS Office applications (Word, Excel, Outlook).
5. Soft Skills: Strong communication, active listening, negotiation, and problem-solving skills with flexibility in handling situations.